idkrtm.com
Working with Netapp Support - I Don't Know, Read The Manual
I have spent a lot of time with various vendors support departments, and I have to say, Netapp has one of the best support departments. If I call Netapp at 2:00 AM on a Sunday morning, I can get someone on the phone right away. My one complaint is that I cannot open a ticket via E-Mail. …
Sean Conroy